工作背景下的差错管理及其应用
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外国经济与管理 2000 年 第 22 卷第 04 期, 页码：2 - 6
摘要
参考文献
摘要
差错是一种目标导向的行为 ,在工作背景下普遍存在。本文主要回顾了差错的概念与特征 ,对差错防范策略和差错管理策略这两种不同的处理方法进行比较 ,并讨论了差错管理在人力资源管理、工作流程设计、全面质量管理以及组织文化建设中的应用
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[2 ]A.Edmondson.L earning from Mistakes is Easier Said than Done:Group and Organizational Influences on the Detectionof Human Error[M].Journal of A pplied Behavioral Science,1999,32 (1) :5 - 2 8.
[3]R.F.Hartley,Managem ent Mistakes and Success[M].New York:John Wiley & Sons,Inc.
[4]Sitkin,S.B.. L earning Through Failure:The Strategy of Small L osses. In M. D. Cohen & U . S. Sproull (Eds.) ,Organizational L earning[J]. Thousand Oaks:Sage Publications,1996 .
[5 ]D.Zapf,G.W.Maier,G.Rappensperger,& C. Irm er. Error Detection,Task Characteristics,and Som e Consequencesfor Software Design[J].Applied Psychology:An International Review,1994,43:499- 5 2 0
引用本文
洪自强. 工作背景下的差错管理及其应用[J]. 外国经济与管理, 2000, 22(4): 2–6.
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