Mobile information technologies are found to assist, strengthen and create new travel experiences, however, the role of which is not always positive. In some circumstances, it may cause a negative impact, or even destroy the travel experiences. This paper uses the literature research method to analyze the research findings of value co-creation and value co-destruction of tourism experiences when mobile information technologies are involved. The article identifies six new tourism experiences that mobile information technologies participate in, and categorizes four experience values. Two ways and various negative results of mobile information technology participation in co-destruction are discovered, and the relationship between the two is explored. Two models are created: Mobile Information Technology Involved Tourism Experience Value Co-Creation Hierarchy and Tourism Experience Value Co-Creation and Co-Destruction Matrix. It provides an important theoretical basis and research perspectives for relevant research in the future, which can help researchers to reveal the participation motivation of the tourism experience value in the era of Mobile Internet, to discover new tourism experiences and understand the role of mobile information technologies. It also helps tourism organizations to improve their services, such as assisting tourism organizations to accurately identify various value needs, set up corresponding experience services, and even create unique value propositions. It will also help tourism organizations to understand the participation of members of the destination network community for effective online community management.
Co-Creation or Co-Destruction？A Literature Review of Mobile Information Technologies’ Impact on Tourism Experience Value
Foreign Economics & Management Vol. 42, Issue 02, pp. 137 - 152 (2020) DOI:10.16538/j.cnki.fem.20190926.008
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Cite this article
Hua Chenggang, Bai Changhong, Zhang Hui. Co-Creation or Co-Destruction？A Literature Review of Mobile Information Technologies’ Impact on Tourism Experience Value[J]. Foreign Economics & Management, 2020, 42(2): 137-152.