组织中的反馈寻求行为研究述评与展望
外国经济与管理 2014 年 第 36 卷第 04 期, 页码:47 - 56
摘要
参考文献
摘要
"反馈"作为组织提高员工绩效的常用手段,有助于员工及时修正自己的行为,从而更好地完成工作任务。然而,自上而下的反馈在出现的时间和信息内容等方面未必能满足员工的需求,有时甚至会导致"反馈真空";而员工主动向领导和同事寻求反馈的反馈寻求行为则能弥补这些不足,促进员工和组织的长远发展。因此,反馈寻求行为的价值越来越受到重视。本文对反馈寻求行为相关研究进行了综述,介绍了反馈寻求行为的概念内涵和测量方法,阐述了反馈寻求行为研究的理论基础,分析了反馈寻求行为的影响因素和影响结果,并对未来研究方向进行了展望。
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[19]Hays J C and Williams J R.Testing multiple motives in feedback seeking:The interaction of instrumentality and self-protection motives[J].Journal of Vocational Behavior,2011,79(2):496-504.
[20]Hwang A and Francesco A M.The influence of individualism-collectivism and power distance on use of feedback channels and consequences for learning[J].Academy of Management Learning and Education,2010,9(2):243-257.
[21]Kluger A N and DeNisi A.The effects of feedback interventions on performance:A historical review,a meta-analysis,and a preliminary feedback intervention theory[J].Psychological Bulletin,1996,119(2):254-284.
[22]Krasman J.The feedback-seeking personality:Big five and feedback-seeking behavior[J].Journal of Leadership&Organizational Studies,2010,17(1):18-32.
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[27]Park G,et al.A process model of goal orientation and feedback seeking[J].Human Performance,2007,20(2):119-145.
[28]Payne S C,Youngcourt S S and Beaubien J M.A meta-analytic examination of the goal orientation nomological net[J].Journal of Applied Psychology,2007,92(1):128-150.
[29]Qian J,et al.Authentic leadership and feedback-seeking behavior:An examination of the cultural context of mediating processes in China[J].Journal of Management&Organization,2012,18(3):286-299.
[30]Renn R W and Fedor D B.Development and field test of a feedback seeking,self-efficacy,and goal setting model of work performance[J].Journal of Management,2001,27(5):563-583.
[31]Snape E D.Feedback-seeking behavior and leader-member exchange:Do supervisor-attributed motives matter?[J].Academy of Management Journal,2007,50(2):348-363.
[32]Steelman L A,Levy P E and Snell A F.The feedback environment scale:Construct definition,measurement,and validation[J].Educational and Psychological Measurement,2004,64(1):165-184.
[33]Stoker J I,Grutterink H and Kolk N J.Do transformational CEOs always make the difference?The role of TMT feedback seeking behavior[J].Leadership Quarterly,2012,23(3):582-592.
[34]Trope Y and Neter E.Reconciling competing motives in self-evaluation:The role of self-control in feedback seeking[J].Journal of Personality and Social Psychology,1994,66(4):646-657.
[35]Tuckey M,Brewer N and Williamson P.The influence of motives and goal orientation on feedback seeking[J].Journal of Occupational and Organizational Psychology,2002,75(2):195-216.
[36]Whitaker B G,et al.The development of a feedback environment and role clarity model of job performance[J].Journal of Management,2007,33(4):570-591.
[2]Ashford S J and Cummings L L.Proactive feedback seeking:The instrumental use of the information environment[J].Journal of Occupational Psychology,1985,58(1):67-79.
[3]Ashford S J.Feedback-seeking in individual adaptation:A resource perspective[J].Academy of Management Journal,1986,29(3):465-487.
[4]Ashford S J and Tsui A S.Self-regulation for managerial effectiveness:The role of active feedback seeking[J].Academy of Management Journal,1991,34(2):251-280.
[5]Ashford S J and Northcraft G B.Conveying more(or less)than we realize:The role of impression-management in feedback-seeking[J].Organizational Behavior and Human Decision Processes,1992,53(3):310-334.
[6]Ashford S J and Black J S.Proactivity during organizational entry:The role of desire for control[J].Journal of Applied Psychology,1996,81(2):199-213.
[7]Ashforth B E,et al.Socialization tactics,proactive behavior,and newcomer learning:Integrating socialization models[J].Journal of Vocational Behavior,2007,70(3):447-462.
[8]Anseel F and Lievens F.The relationship between uncertainty and desire for feedback:A test of competing hypotheses[J].Journal of Applied Social Psychology,2007,37(5):1007-1040.
[9]Bernichon T,Cook K E and Brown J D.Seeking self-evaluative feedback:The interactive role of global self-esteem and specific selfviews[J].Journal of Personality and Social Psychology,2003,84(1):194-210.
[10]Brown S P,et al.Self-efficacy as a moderator of information-seeking effectiveness[J].Journal of Applied Psychology,2001,86(5):1043-1049.
[11]Callister R,et al.Feedback seeking following career transitions[J].Academy of Management Journal,1999,42(4):429-438.
[12]Chen Z,et al.Leader-member exchange and member performance:A new look at individual-level negative feedback-seeking behavior and team-level empowerment climate[J].Journal of Applied Psychology,2007,92(1):202-212.
[13]Crant J M.Proactive behavior in organizations[J].Journal of Management,2000,26(3):435-462.
[14]De Luque M F S.The impact of culture on feedback-seeking behavior:An integrate model and propositions[J].Academy of Management Review,2000,25(4):829-849.
[15]De Stobbeleir K,et al.Self-regulation of creativity at work:The role of feedback-seeking behavior in creative performance[J].Aca-demy of Management Journal,2011,54(4):811-831.
[16]Diamond L M and Aspinwall L G.Emotion regulation across the life span:An integrative perspective emphasizing self-regulation,positive affect,and dyadic processes[J].Motivation and Emotion,2003,27(2):125-156.
[17]Ferris G R,Treadway D C,PerrewéP L,et al.Political skill in organizations[J].Journal of Management,2007,33(3):290-320.
[18]Griffin M A,et al.A new model of work role performance:Positive behavior in uncertain and interdependent contexts[J].Academy of Management Journal,2007,50(2):327-347.
[19]Hays J C and Williams J R.Testing multiple motives in feedback seeking:The interaction of instrumentality and self-protection motives[J].Journal of Vocational Behavior,2011,79(2):496-504.
[20]Hwang A and Francesco A M.The influence of individualism-collectivism and power distance on use of feedback channels and consequences for learning[J].Academy of Management Learning and Education,2010,9(2):243-257.
[21]Kluger A N and DeNisi A.The effects of feedback interventions on performance:A historical review,a meta-analysis,and a preliminary feedback intervention theory[J].Psychological Bulletin,1996,119(2):254-284.
[22]Krasman J.The feedback-seeking personality:Big five and feedback-seeking behavior[J].Journal of Leadership&Organizational Studies,2010,17(1):18-32.
[23]Krasman J.Taking feedback-seeking to the next“level”:Organizational structure and feedback-seeking behavior1[J].Journal of Managerial Issues,2011,(1):9-30.
[24]Levy P E,et al.The effect of transformational and transactional leadership perceptions on feedback-seeking intentions[J].Journal of Applied Social Psychology,2002,32(8):1703-1720.
[25]Morrison E W and Weldon E.The impact of an assigned performance goal on feedback seeking behavior[J].Human Performance,1990,3(1):37-50.
[26]Morrison E W.Newcomer information seeking:Exploring types,modes,sources,and outcomes[J].Academy of Management Journal,1993,36(3):557-589.
[27]Park G,et al.A process model of goal orientation and feedback seeking[J].Human Performance,2007,20(2):119-145.
[28]Payne S C,Youngcourt S S and Beaubien J M.A meta-analytic examination of the goal orientation nomological net[J].Journal of Applied Psychology,2007,92(1):128-150.
[29]Qian J,et al.Authentic leadership and feedback-seeking behavior:An examination of the cultural context of mediating processes in China[J].Journal of Management&Organization,2012,18(3):286-299.
[30]Renn R W and Fedor D B.Development and field test of a feedback seeking,self-efficacy,and goal setting model of work performance[J].Journal of Management,2001,27(5):563-583.
[31]Snape E D.Feedback-seeking behavior and leader-member exchange:Do supervisor-attributed motives matter?[J].Academy of Management Journal,2007,50(2):348-363.
[32]Steelman L A,Levy P E and Snell A F.The feedback environment scale:Construct definition,measurement,and validation[J].Educational and Psychological Measurement,2004,64(1):165-184.
[33]Stoker J I,Grutterink H and Kolk N J.Do transformational CEOs always make the difference?The role of TMT feedback seeking behavior[J].Leadership Quarterly,2012,23(3):582-592.
[34]Trope Y and Neter E.Reconciling competing motives in self-evaluation:The role of self-control in feedback seeking[J].Journal of Personality and Social Psychology,1994,66(4):646-657.
[35]Tuckey M,Brewer N and Williamson P.The influence of motives and goal orientation on feedback seeking[J].Journal of Occupational and Organizational Psychology,2002,75(2):195-216.
[36]Whitaker B G,et al.The development of a feedback environment and role clarity model of job performance[J].Journal of Management,2007,33(4):570-591.
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张燕红, 廖建桥. 组织中的反馈寻求行为研究述评与展望[J]. 外国经济与管理, 2014, 36(4): 47–56.
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