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客户赢利性分析——支持客户满意战略的方法
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Foreign Economics & Management Vol. 23, Issue 03, pp. 17 - 21 (2001)
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王化成, 刘俊勇, 孙薇. 客户赢利性分析——支持客户满意战略的方法[J]. Foreign Economics & Management, 2001, 23(3): 17–21. 
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2001, Issue 03
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