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Customer Satisfaction——The Managerial Philosophy of Public Utility in the 2 1 th Century
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Foreign Economics & Management Vol. 22, Issue 03, pp. 43 - 48 (2000)
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王建军, 张晟义, 曾宪文. Customer Satisfaction——The Managerial Philosophy of Public Utility in the 2 1 th Century[J]. Foreign Economics & Management, 2000, 22(3): 43–48. 
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