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顾客不当行为研究回顾与展望
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Foreign Economics & Management Vol. 32, Issue 10, pp. 58 - 64 (2010)
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刘汝萍, 马钦海. 顾客不当行为研究回顾与展望[J]. Foreign Economics & Management, 2010, 32(10): 58–64. 
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2010, Issue 10
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