新产品开发中的客户参与和供应商参与前沿研究述评与未来展望
外国经济与管理 2012 年 第 34 卷第 07 期, 页码:75 - 81
摘要
参考文献
摘要
客户参与和供应商参与研究已成为西方创新管理研究的一个重要分支。本文从客户参与和供应商参与的内涵、影响因素及其与绩效的关系等方面对现有相关研究进行了回顾,指出了现有研究的不足和未来需要深入探讨的问题,以期为我国转型背景下的客户参与和供应商参与研究提供理论依据和借鉴。
[1]Burley L,et al.User involvement in the design and appropria-tion of a mobile clinical information system:Reflections on or-ganisational learning[A].Barry C,et al.Information systems development:Challenges in practice,theory,and education(Volume1)[C].New York:Springer,2009.
[2]Carbonell P,et al.Customer involvement in new service devel-opment:An examination of antecedents and outcomes[J].Journal of Product Innovation Management,2009,26(5):536-550.
[3]Carr A S,et al.Supplier dependence:Impact on supplier’s participation and performance[J].International Journal of Operations&Production Management,2008,28(9):899-916.
[4]Chang S C,et al.Supplier involvement and manufacturing flexibility[J].Technovation,2006,26(10):1136-1146.
[5]Clark K B.Project scope and project performance:The effect of parts strategy and supplier involvement on product develop-ment[J].Management Science,1989,35(10):1247-1263.
[6]Danese P and Filippini R.Modularity and the impact on new product development time performance:Investigating the mod-erating effects of supplier involvement and interfunctional in-tegration[J].International Journal of Operations&Produc-tion Management,2010,30(11):1191-1209.
[7]Eisenhardt K M and Tabrizi B N.Accelerating adaptive processes:Product innovation in the global computer industry[J].Administrative Science Quarterly,1995,40(1):84-110.
[8]Fang E.Customer participation and the trade-off between new product innovativeness and speed to market[J].Journal of Marketing,2008,72(4):90-104.
[9]Feng T,et al.The effects of customer and supplier involve-ment on competitive advantage:An empirical study in China[J].Industrial Marketing Management,2010,39(8):1384-1394.
[10]Henfridsson O,Lindgren R.User involvement in developing mobile and temporarily interconnected systems[J].Informa-tion Systems Journal,2010,20(2):119-135.
[11]LaBahn D W and Krapfel R.Early supplier involvement in customer new product development:A contingency model of component supplier intentions[J].Journal of Business Re-search,2000,47(3):173-190.
[12]Lagrosen S.Customer involvement in new product develop-ment:A relationship marketing perspective[J].European Journal of Innovation Management,2005,8(4):424-436.
[13]Lin X and Germain R.Antecedents to customer involvement in product development:Comparing US and Chinese firms[J].European Management Journal,2004,22(2):244-255.
[14]Mishra A A and Shah R.In union lies strength:Collabora-tive competence in new product development and its perform-ance effects[J].Journal of Operations Management,2009,27(4):324-338.
[15]PléL.Managing multichannel coordination in retail banking:The influence of customer participation[J].International Journal of Bank Marketing,2006,24(5):327-345.
[16]Ragatz G L,et al.Benefits associated with supplier integra-tion into new product development under conditions of tech-nology uncertainty[J].Journal of Business Research,2002,55(5),389-400.
[17]Ritter T and Walter A.Relationship-specific antecedents of customer involvement in new product development[J].In-ternational Journal of Technology Management,2003,26(5-6):482-501.
[18]Shahin A and Nikneshan P.Integration of CRM and QFD:A novel model for enhancing customer participation in design and delivery[J].The TQM Journal,2008,20(1):68-86.
[19]Singh P J and Power D.The nature and effectiveness of col-laboration between firms,their customers and suppliers:A supply chain perspective[J].Supply Chain Management:An International Journal,2009,14(3):189-200.
[20]Swan J E,et al.Customer involvement in the selection of service specifications[J].Journal of Services Marketing,2002,16(1):88-103.
[21]Van Echtelt F E A,et al.Managing supplier involvement in new product development:A multiple-case study[J].Journal of Product Innovation Management,2008,25(2):180-201.
[22]Walter A.Relationship-specific factors influencing supplier involvement in customer new product development[J].Jour-nal of Business Research,2003,56(9):721-733.
[23]Wu J T B,et al.The impact of a customer profile and cus-tomer participation on customer relationship management performance[J].International Journal of Electronic Business Management,2009,7(1):57-69.
[24]Wynstra F and Pierick E.Managing supplier involvement in new product development:A portfolio approach[J].Europe-an Journal of Purchasing&Supply Management,2000,6(1):49-57.
[25]Zsidisin G A and Smith M E.Managing supply risk with ear-ly supplier involvement:A case study and research proposi-tions[J].Journal of Supply Chain Management,2005,41(4):44-57.
[2]Carbonell P,et al.Customer involvement in new service devel-opment:An examination of antecedents and outcomes[J].Journal of Product Innovation Management,2009,26(5):536-550.
[3]Carr A S,et al.Supplier dependence:Impact on supplier’s participation and performance[J].International Journal of Operations&Production Management,2008,28(9):899-916.
[4]Chang S C,et al.Supplier involvement and manufacturing flexibility[J].Technovation,2006,26(10):1136-1146.
[5]Clark K B.Project scope and project performance:The effect of parts strategy and supplier involvement on product develop-ment[J].Management Science,1989,35(10):1247-1263.
[6]Danese P and Filippini R.Modularity and the impact on new product development time performance:Investigating the mod-erating effects of supplier involvement and interfunctional in-tegration[J].International Journal of Operations&Produc-tion Management,2010,30(11):1191-1209.
[7]Eisenhardt K M and Tabrizi B N.Accelerating adaptive processes:Product innovation in the global computer industry[J].Administrative Science Quarterly,1995,40(1):84-110.
[8]Fang E.Customer participation and the trade-off between new product innovativeness and speed to market[J].Journal of Marketing,2008,72(4):90-104.
[9]Feng T,et al.The effects of customer and supplier involve-ment on competitive advantage:An empirical study in China[J].Industrial Marketing Management,2010,39(8):1384-1394.
[10]Henfridsson O,Lindgren R.User involvement in developing mobile and temporarily interconnected systems[J].Informa-tion Systems Journal,2010,20(2):119-135.
[11]LaBahn D W and Krapfel R.Early supplier involvement in customer new product development:A contingency model of component supplier intentions[J].Journal of Business Re-search,2000,47(3):173-190.
[12]Lagrosen S.Customer involvement in new product develop-ment:A relationship marketing perspective[J].European Journal of Innovation Management,2005,8(4):424-436.
[13]Lin X and Germain R.Antecedents to customer involvement in product development:Comparing US and Chinese firms[J].European Management Journal,2004,22(2):244-255.
[14]Mishra A A and Shah R.In union lies strength:Collabora-tive competence in new product development and its perform-ance effects[J].Journal of Operations Management,2009,27(4):324-338.
[15]PléL.Managing multichannel coordination in retail banking:The influence of customer participation[J].International Journal of Bank Marketing,2006,24(5):327-345.
[16]Ragatz G L,et al.Benefits associated with supplier integra-tion into new product development under conditions of tech-nology uncertainty[J].Journal of Business Research,2002,55(5),389-400.
[17]Ritter T and Walter A.Relationship-specific antecedents of customer involvement in new product development[J].In-ternational Journal of Technology Management,2003,26(5-6):482-501.
[18]Shahin A and Nikneshan P.Integration of CRM and QFD:A novel model for enhancing customer participation in design and delivery[J].The TQM Journal,2008,20(1):68-86.
[19]Singh P J and Power D.The nature and effectiveness of col-laboration between firms,their customers and suppliers:A supply chain perspective[J].Supply Chain Management:An International Journal,2009,14(3):189-200.
[20]Swan J E,et al.Customer involvement in the selection of service specifications[J].Journal of Services Marketing,2002,16(1):88-103.
[21]Van Echtelt F E A,et al.Managing supplier involvement in new product development:A multiple-case study[J].Journal of Product Innovation Management,2008,25(2):180-201.
[22]Walter A.Relationship-specific factors influencing supplier involvement in customer new product development[J].Jour-nal of Business Research,2003,56(9):721-733.
[23]Wu J T B,et al.The impact of a customer profile and cus-tomer participation on customer relationship management performance[J].International Journal of Electronic Business Management,2009,7(1):57-69.
[24]Wynstra F and Pierick E.Managing supplier involvement in new product development:A portfolio approach[J].Europe-an Journal of Purchasing&Supply Management,2000,6(1):49-57.
[25]Zsidisin G A and Smith M E.Managing supply risk with ear-ly supplier involvement:A case study and research proposi-tions[J].Journal of Supply Chain Management,2005,41(4):44-57.
引用本文
冯泰文. 新产品开发中的客户参与和供应商参与前沿研究述评与未来展望[J]. 外国经济与管理, 2012, 34(7): 75–81.
导出参考文献,格式为:
上一篇:服务业创新网络治理研究述评与展望
下一篇:投稿须知(新版)