3635 
3403虚拟情绪表达是一种将外显和内隐的情绪信息通过虚拟媒介进行分享的行为，尽管其广泛存在于组织实践中，但仍缺乏系统的理论梳理与述评。鉴于此，本文首先阐释了虚拟情绪表达的内涵和特征，并以情绪功能论和技术决定论总结了现有理论视角，然后基于表达类型、表达对象和媒介选择进一步归纳了组织中虚拟情绪表达的策略，最后讨论了组织中虚拟情绪表达的影响因素和效应。在此基础上，本文提出了组织中虚拟情绪表达的整合研究框架，以期对未来情绪与技术交互的理论思考有所启发，也为组织情绪管理实践提供参考。
组织中的虚拟情绪表达研究述评与展望
摘要
参考文献
1 程雪姣, 谢涵, 皮忠玲, 等. 创造性问题解决中情绪性反馈对虚拟团队成员合作感知和行为投入的影响[A]. 第二十三届全国心理学学术会议摘要集(下)[C]. 呼和浩特: 中国心理学会, 2021.
3 谢小云, 左玉涵, 胡琼晶. 数字化时代的人力资源管理: 基于人与技术交互的视角[J]. 管理世界,2021, 37(1): 200-216. DOI:10.3969/j.issn.1002-5502.2021.01.013
4 张光磊, 程欢, 李铭泽. 非工作时间电子沟通对员工主动性行为影响研究[J]. 管理评论,2019, 31(3): 154-165. DOI:10.14120/j.cnki.cn11-5057/f.2019.03.014
6 Bai Q Y, Dan Q, Mu Z, et al. A systematic review of emoji: Current research and future perspectives[J]. Frontiers in Psychology,2019, 10: 2221. DOI:10.3389/fpsyg.2019.02221
7 Blunden H, Brodsky A. Beyond the emoticon: Are there unintentional cues of emotion in email?[J]. Personality and Social Psychology Bulletin,2021, 47(4): 565-579. DOI:10.1177/0146167220936054
8 Braun S, Hernandez Bark A, Kirchner A, et al. Emails from the boss—curse or blessing? Relations between communication channels, leader evaluation, and employees’ attitudes[J]. International Journal of Business Communication,2019, 56(1): 50-81. DOI:10.1177/2329488415597516
9 Brodsky A. Virtual surface acting in workplace interactions: Choosing the best technology to fit the task[J]. Journal of Applied Psychology,2021, 106(5): 714-733. DOI:10.1037/apl0000805
10 Butts M M, Becker W J, Boswell W R. Hot buttons and time sinks: The effects of electronic communication during nonwork time on emotions and work-nonwork conflict[J]. Academy of Management Journal,2015, 58(3): 763-788. DOI:10.5465/amj.2014.0170
11 Byron K. Carrying too heavy a load? The communication and miscommunication of emotion by email[J]. Academy of Management Review,2008, 33(2): 309-327. DOI:10.5465/amr.2008.31193163
12 Capra R, Khanova J, Ramdeen S. Work and personal e-mail use by university employees: PIM practices across domain boundaries[J]. Journal of the American Society for Information Science and Technology,2013, 64(5): 1029-1044. DOI:10.1002/asi.22815
13 Cheshin A. The impact of non-normative displays of emotion in the workplace: How inappropriateness shapes the interpersonal outcomes of emotional displays[J]. Frontiers in Psychology,2020, 11: 6. DOI:10.3389/fpsyg.2020.00006
14 Cheshin A, Rafaeli A, Bos N. Anger and happiness in virtual teams: Emotional influences of text and behavior on others’ affect in the absence of non-verbal cues[J]. Organizational Behavior and Human Decision Processes,2011, 116(1): 2-16. DOI:10.1016/j.obhdp.2011.06.002
15 Coyle M A, Carmichael C L. Perceived responsiveness in text messaging: The role of emoji use[J]. Computers in Human Behavior,2019, 99: 181-189. DOI:10.1016/j.chb.2019.05.023
16 Daft R L, Lengel R H. Organizational information requirements, media richness and structural design[J]. Management Science,1986, 32(5): 554-571. DOI:10.1287/mnsc.32.5.554
17 Dennis A R, Fuller R M, Valacich J S. Media, tasks, and communication processes: A theory of media synchronicity[J]. MIS Quarterly,2008, 32(3): 575-600. DOI:10.2307/25148857
18 Derks D, Fischer A H, Bos A E R. The role of emotion in computer-mediated communication: A review[J]. Computers in Human Behavior,2008, 24(3): 766-785. DOI:10.1016/j.chb.2007.04.004
19 Döring N, De Moor K, Fiedler M, et al. Videoconference fatigue: A conceptual analysis[J]. International Journal of Environmental Research and Public Health,2022, 19(4): 2061. DOI:10.3390/ijerph19042061
20 Gamero N, González-Anta B, Orengo V, et al. Is team emotional composition essential for virtual team members’ well-being? The role of a team emotional management intervention[J]. International Journal of Environmental Research and Public Health,2021, 18(9): 4544. DOI:10.3390/ijerph18094544
21 Gerpott F H, Kerschreiter R. A conceptual framework of how meeting mindsets shape and are shaped by leader-follower interactions in meetings[J]. Organizational Psychology Review,2022, 12(2): 107-134. DOI:10.1177/20413866211061362
22 Glikson E, Erez M. Emotion display norms in virtual teams[J]. Journal of Personnel Psychology,2013, 12(1): 22-32. DOI:10.1027/1866-5888/a000078
23 Gruda D, Ojo A, Psychogios A. Don’t you tweet me badly: Anxiety contagion between leaders and followers in computer-mediated communication during COVID-19[J]. PLoS One,2022, 17(3): e0264444. DOI:10.1371/journal.pone.0264444
24 Guenter H, van Emmerik I J H, Schreurs B. The negative effects of delays in information exchange: Looking at workplace relationships from an affective events perspective[J]. Human Resource Management Review,2014, 24(4): 283-298. DOI:10.1016/j.hrmr.2014.02.001
26 Ishii K, Markman K M. Online customer service and emotional labor: An exploratory study[J]. Computers in Human Behavior,2016, 62: 658-665. DOI:10.1016/j.chb.2016.04.037
27 Murphy S A, Hine M J, Lupton N C, et al. Personality, emotion and judgment in virtual environments: A theoretical framework[J]. Journal of Electronic Commerce in Organizations,2009, 7(3): 21-43. DOI:10.4018/jeco.2009070102
28 Park Y W, Lee A R. The moderating role of communication contexts: How do media synchronicity and behavioral characteristics of mobile messenger applications affect social intimacy and fatigue?[J]. Computers in Human Behavior,2019, 97: 179-192. DOI:10.1016/j.chb.2019.03.020
29 Pirzadeh A, Pfaff M S. Emotion expression under stress in instant messaging[J]. Proceedings of the Human Factors and Ergonomics Society Annual Meeting,2012, 56(1): 493-497. DOI:10.1177/1071181312561051
30 Rennecker J, Godwin L. Delays and interruptions: A self-perpetuating paradox of communication technology use[J]. Information and Organization,2005, 15(3): 247-266. DOI:10.1016/j.infoandorg.2005.02.004
31 Riordan M A, Kreuz R J. Emotion encoding and interpretation in computer-mediated communication: Reasons for use[J]. Computers in Human Behavior,2010, 26(6): 1667-1673. DOI:10.1016/j.chb.2010.06.015
32 Shockley K M, Gabriel A S, Robertson D, et al. The fatiguing effects of camera use in virtual meetings: A within-person field experiment[J]. Journal of Applied Psychology,2021, 106(8): 1137-1155. DOI:10.1037/apl0000948
33 Sillars A, Zorn T E. Hypernegative interpretation of negatively perceived email at work[J]. Management Communication Quarterly,2021, 35(2): 171-200. DOI:10.1177/0893318920979828
34 Stein M K, Newell S, Wagner E L, et al. Coping with information technology: Mixed emotions, vacillation, and nonconforming use patterns[J]. MIS Quarterly,2015, 39(2): 367-392. DOI:10.25300/MISQ/2015/39.2.05
35 Tretter S, Diefenbach S. Emotion and interaction control: A motive-based approach to media choice in socio-emotional communication[J]. Multimodal Technologies and Interaction,2020, 4(3): 53. DOI:10.3390/mti4030053
36 Wadley G, Smith W, Koval P, et al. Digital emotion regulation[J]. Current Directions in Psychological Science,2020, 29(4): 412-418. DOI:10.1177/0963721420920592
37 Walther J B. Interpersonal effects in computer-mediated interaction: A relational perspective[J]. Communication Research,1992, 19(1): 52-90. DOI:10.1177/009365092019001003
38 Walther J B, Loh T, Granka L. Let me count the ways: The interchange of verbal and nonverbal cues in computer-mediated and face-to-face affinity[J]. Journal of Language and Social Psychology,2005, 24(1): 36-65. DOI:10.1177/0261927X04273036
39 Walther J B, Whitty M T. Language, psychology, and new new media: The hyperpersonal model of mediated communication at twenty-five years[J]. Journal of Language and Social Psychology,2021, 40(1): 120-135. DOI:10.1177/0261927X20967703
41 Zhou Z E, Pindek S, Ray E J. Browsing away from rude emails: Effects of daily active and passive email incivility on employee cyberloafing[J]. Journal of Occupational Health Psychology,2022, 27(5): 503-515. DOI:10.1037/ocp0000325
引用本文
毛江华, 陈熔芯. 组织中的虚拟情绪表达研究述评与展望[J]. 外国经济与管理, 2023, 45(5): 117-133.
导出参考文献，格式为：
上一篇：人工智能营销：研究述评与展望
下一篇：制度工作：研究回顾与展望
