Service-oriented human resource management(service-oriented HRM)refers to a series of HRM practices which are implemented in order to elicit and deliver high-quality services by organizations. Prior research indicates that it has important effects on services output in organizations. However, compared with general human resource management, service-oriented HRM has received the attention from the academic community until recent years. This paper sorts out and summarizes the existing theoretical and empirical studies in the aspects of measurement, consequences, intermediary mechanisms and boundary conditions. Based on the existing research findings, it proposes that future research should pay attention to the perfection of structure and measurement of service-oriented HRM, discuss its consequences more deeply, and take the further examination of its intermediary mechanisms and boundary conditions. Then focusing on these problems, it raises eight future research topics.