A Literature Review of Customer Solutions and Prospects

Cui Lianguang; Feng Yongchun; Zhang Jingwei

doi:doi:10.16538/j.cnki.fem.2016.10.008

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A Literature Review of Customer Solutions and Prospects

Cui Lianguang1, Feng Yongchun2 Correspondence author

, Zhang Jingwei3

Author Affiliations

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Foreign Economics & Management Vol. 38, Issue 10, pp. 102 - 116 (2016) DOI:10.16538/j.cnki.fem.2016.10.008

First published at:Oct 20, 2016

Abstract

References

Abstract

In the face of fierce market competition, many firms carry out the transformation of service and provide solutions for their customers. However, the research in this field is just in its infancy in China. In this view, this paper reviews related foreign literature and focuses on the concept and characteristics of customer solutions. Then it summarizes the antecedents, development process, and outcomes of customer solutions. On this basis, this paper reviews the latest research topics, and points out future directions to promote the deepening of the research of customer solutions.

Keywords

solution; customer; service; value

Cite this article

Cui Lianguang, Feng Yongchun, Zhang Jingwei. A Literature Review of Customer Solutions and Prospects[J]. Foreign Economics & Management, 2016, 38(10): 102–116.