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服务保证研究回顾与展望
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Foreign Economics & Management Vol. 30, Issue 05, pp. 42 - 47 (2008)
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金立印, 裘理瑾, 邹德强. 服务保证研究回顾与展望[J]. Foreign Economics & Management, 2008, 30(5): 42–47. 
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2008, Issue 05
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