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企业声誉对顾客忠诚的作用机制研究
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Foreign Economics & Management Vol. 27, Issue 07, pp. 44 - 50 (2005)
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徐金发, 龚杨达, 刘志刚. 企业声誉对顾客忠诚的作用机制研究[J]. Foreign Economics & Management, 2005, 27(7): 44–50. 
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2005, Issue 07
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