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国外电子服务质量研究述评与趋势展望
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Foreign Economics & Management Vol. 34, Issue 10, pp. 1 - 12 (2012)
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李雷, 简兆权. 国外电子服务质量研究述评与趋势展望[J]. Foreign Economics & Management, 2012, 34(10): 1–12. 
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2012, Issue 10
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