不信任研究脉络梳理与未来展望
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外国经济与管理 2012 年 第 34 卷第 08 期, 页码：73 - 81
摘要
参考文献
摘要
不信任是指个体基于对他人缺乏能力、善意或不负责任的预期而保护自己不受伤害的状态。随着不信任作为一个独立的概念从信任中分离出来,不信任逐渐成为学者们研究的另一热点问题。本文从不信任的概念演进,不信任的类型、维度及作用机理,不信任的影响因素以及不信任的影响效应等方面对现有不信任研究成果进行了评介,并在分析现有研究不足的基础上指出了未来的相关研究方向。
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[2]Benamati J and Serva M A.Trust and distrust in online bank-ing:Their role in developing countries[J].Information Tech-nology for Development,2007,13(2):161-175.
[3]Carol X O and Choon L S.To trust or to distrust,that is thequestion-Investigating the trust-distrust paradox[J].Com-munications of the ACM,2009,52(5):135-139.
[4]Chen S C and Dhillon G S.Interpreting dimensions of con-sumer trust in e-commerce[J].Information Technology andManagement,2003,4(2/3):303-318.
[5]Cho J.The mechanism of trust and distrust formation andtheir relational outcomes[J].Journal of Retailing,2006,82(1):25-35.
[6]Darke P R,et al.The defensive consumer:Advertising deception,defensive processing,and distrust[J].Journal of Marketing Re-search,2007,45(2):114-27.
[7]Dimoka A.What does the brain tell us about trust and dis-trust?Evidence from a functional neuroimaging study[J].MIS Quarterly,2010,34(2):373-396.
[8]Hoffman D L,et al.Building consumer trust on line[J].Communications of the ACM,1999,42(4):80-85.
[9]Jarvenpaa S L,et al.Consumer trust in an internet store[J].Information Technology and Management,2000,1(1):45-71.
[10]Koufaris M and Hampton-Sosa W.The development of ini-tial trust in an online company by new customers[J].Infor-mation and Management,2004,41(3):377-397.
[11]Lee J and Huynh M Q.An integrative model of trust on IToutsourcing:From the service receiver’s perspective[J].In-formation Systems Frontiers,2008,10(2):145-163.
[12]McKnight H D,et al.Whoops…did I use the wrong conceptto predict e-commerce trust?Modeling the risk relatedeffects of trust versus distrust concepts[R].Proceedings ofthe 36th Hawaii International Conference on Systems Sci-ences,Waikoloa,Hawaii,2003
[13]McKnight H D,et al.Dispositional trust and distrust distinc-tions in predicting high and low-risk internet expert advicesite perceptions[J].E-Service Journal,2004,3(2):35-58.
[14]McKnight D H and Choudhury V.Distrust and trust in B2Ce-commerce:do they differ?[R].Proceedings of the EighthInternational Conference on Electronic Commerce Associa-tion for Computing Machinery,2006:482-491.
[15]Shankar V,et al.Online trust:A stakeholder perspective,concepts,implications,and future directions[J].Journal ofStrategic Information Systems,2002,11(3/4):325-344.
[16]Schoorman F D,et al.An integrative model of organizationaltrust:Past,present and future[J].Academy of ManagementReview,2007,32(2):344-354.
[17]Schul Y,et al.The value of distrust[J].Journal of Experi-mental Social Psychology,2008,44(5):1293-1302.
[18]Sirdeshmuk D,et al.Consumer trust,value and loyalty in re-lational exchanges[J].Journal of Marketing,2002,66(1):15-37.
[19]Tomlinson E C,Mayer R C.The role of causal attributiondimensions in trust repair[J].Academy of Management Re-view,2009,34(1):85-104.
[20]Willson T D,et al.A model of dual attitudes[J].PsychologicalReview,2000,107(1):101-126.
引用本文
贾雷, 周星, 朱晓倩. 不信任研究脉络梳理与未来展望[J]. 外国经济与管理, 2012, 34(8): 73–81.
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