服务供应链整合及其对服务创新影响研究述评与展望
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外国经济与管理 2013 年 第 35 卷第 01 期, 页码：37 - 46
摘要
参考文献
摘要
服务供应链整合既是服务业发展过程中出现的一种新趋势,又是供应链研究的一个新方向。本文在回顾服务供应链及其整合相关研究成果的基础上,首先对服务供应链整合的动因、定义和维度研究进行了梳理和述评;然后讨论了服务供应链整合如何影响服务创新的问题;最后构建了一个服务供应链整合与服务创新概念模型,并对未来相关研究进行了展望,以供国内感兴趣的学者深入开展相关学术研究和企业开展相关实践活动参考。
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[4]Arrow K J.Vertical integration and communication[J].Bell Journal of Economics,1975,6(1):173-183.
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[7]Cook J S,et al.From raw materials to customers:Supply chain management in the service industry[J].SAM Advanced Management Journal,200l,66(4):14-21.
[8]Dyer J H and Singh H.The relational view:Cooperative strategy and sources of interorganizational competitive advan-tage[J].Academy of Management Review,1998,23(4):660-679.
[9]Echtelt F E A,et al.Managing supplier involvement in new product development:A multiple-case study[J].Journal of Product Innovation Management,2008,25(2):180-201.
[10]Eisingerich A B,et al.Managing service innovation and in-terorganizational relationships for firm performance:To com-mit or diversity?[J].Journal of Service Research,2009,11(4):344-356.
[11]Ellram L M,et al.Understanding and managing the services supply Chain[J].Journal of Supply Chain Management,2004,40(4):17-32.
[12]Flynn B B,et al.The impact of supply chain integration onperformance:A contingency and configuration approach[J].Journal of Operations Management,2010,28(1):58-71.
[13]Frohlich M T and Westbrook R.Arcs of integration:An inter-national study of supply chain strategies[J].Journal of Opera-tions Management,2001,19(2):185-200.
[14]Gomes-Casseres B.Group versus group:How alliance net-works compete[J].Harvard Business Review,1994,72(7/8):2-12.
[15]Gulati R,et al.Strategic network[J].Strategic Manage-ment Journal,2000,21(3):203-215.
[16]Kim L S and Greenwood M R.Developing co-operative buyer-supplier relationships:A case study of Toyota[J].Journal of Management Studies,1998,35(3):331-353.
[17]Lin H F,et al.Evaluation of factors influencing knowledge sharing based on a fuzzy AHP approach[J].Journal of Infor-mation Science,2009,35(1):25-44.
[18]Lusch R F,et al.Competing through service:Insights from service-dominant logic[J].Journal of Retailing,2007,83(1):5-18.
[19]Mason K,et al.Market orientation and quasi-integration:Adding value through relationships[J].Industrial Marketing Management,2006,35(2):140-155.
[20]Narasimhan R and Kim S W.Effect of supply chain integra-tion on the relationship between diversification and perfor-mance:Evidence from Japanese and Korean firms[J].Journal of Operations Management,2002,20(3):303-323.
[21]Nathalie F C and Marianne J.Supply chain integration and performance:A review of the evidence[J].International Jour-nal of Logistics Management,2008,19(2):130-154.
[22]Pagell M.Understanding the factors that enable and inhibit the integration of operations,purchasing and logistics[J].Journal of Operations Management,2004,22(5):459-487.
[23]Rai A,et al.Firm performance impacts of digitally enabled supply chain integration capabilities[J].MIS Quarterly,2006,30(2):225-246.
[24]Storey C and Kelly D.Measuring the performance of new service development activities[J].Service Industries Journal,2001,21(2):71-90.
[25]Sundbo J.Empowerment of employees in small and medium-sized service firms[J].Employee Relations,1999,21(2):105-127.
[26]Tippins M J and Sohi R S.IT competence and firm perfor-mance:Is organizational learning a missing link?[J].Strate-gic Management Journal,2003,24(8):745-761.
[27]Voss C,et al.Measurement of innovation and design per-formance in services[J].Design Management Journal,1992,22(Win.):40-46.
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引用本文
简兆权, 李雷, 柳仪. 服务供应链整合及其对服务创新影响研究述评与展望[J]. 外国经济与管理, 2013, 35(1): 37–46.
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