质量管理—企业绩效关系模型研究述评与展望
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外国经济与管理 2013 年 第 35 卷第 01 期, 页码：47 - 54
摘要
参考文献
摘要
质量管理—企业绩效关系模型一直是质量管理理论研究领域的一个重要课题。本文首先明确了质量管理!企业绩效关系模型的理论基础,这是开展相关实证研究的前提,然后梳理和总结了实证研究中的相关变量、方法和结果,最后分析了现有研究中的不足并指出了未来研究方向。
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[26]Sousa R and Voss C A.Quality management re-visited:A re-flective review and agenda for future research[J].Journal of Operations Management,2002,20(1):91-109.
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[28]Tari J J,et al.The relationship between quality management practices and their effects on quality outcomes[J].European Journal of Operational Research,2007,183(2):483-501.
[29]Ulrich K and Pearson S.Assessing the importance of design through product archaeology[J].Management Science,1998,44(3):352-369.
[30]李钊等.质量管理实践对企业绩效影响机制的实证研究[J].科研管理,2008,(1):41-47.
[31]姜鹏等.不同情景下质量管理实践与企业绩效模型的实证研究[J].管理评论,2010,(11):111-119.
[32]苏秦.现代质量管理学[M].北京:清华大学出版社,2005.
[2]Burgess T F.Modeling quality-cost dynamics[J].International Journal of Quality&Reliability Management,1996,13(3):8-26.
[3]Choi T Y and Eboch K.The TQM paradox:Relations among TQM practices,plant performance,and customer satisfaction[J].Journal of Operations Management,1998,17(1):59-75.
[4]Corbett L M,et al.A study of quality management practices and performance in Asia and the South Pacific[J].International Journal of Production Research,1998,36(9):2597-2607.
[5]Curkovic S,et al.Quality-related action programs:Their im-pact on quality performance and firm performance[J].Decision Sciences,2000,31(4):885-905.
[6]Das A,et al.A contingent view of quality management—The impact of international competition on quality[J].Decision Sciences,2000,31(3):649-690.
[7]Dodgson M,et al.The management of technological innova-tion:Strategy and practice[M].New York:Oxford University Press,2008.
[8]Flynn B B,et al.The impact of quality management practices on performance and competitive advantage[J].Decision Sciences,1995,26(5):659-691.
[9]Fuentes-Fuentes M M,et al.The impact of environmental charac-teristics on TQM principles and organizational perfor-mance[J].Omega(International Journal of Management Science),2004,32(6):425-442.
[10]Garvin D A.What does“product quality”really mean?[J].MIT Sloan Management Review,1984,26(1):25-43.
[11]Kaynak H.The relationship between total quality manage-ment practices and their effects on firm performance[J].Jour-nal of Operations Management,2003,21(4):405-435.
[12]Kaynak H and Hartley J L.A replication and extension of quality management into the supply chain[J].Journal of Ope-rations Management,2008,26(4):468-489.
[13]Lakhal L,et al.Quality management practices and their im-pact on performance[J].International Journal of Quality&Reliability Management,2006,23(6):625-646.
[14]Nair A.Meta-analysis of the relationship between quality management practices and firm performance—Implications for quality management theory development[J].Journal of Opera-tions Management,2006,24(6):948-975.
[15]Naor M,et al.The role of culture as driver of quality man-agement and performance:Infrastructure versus core quality practices[J].Decision Sciences,2008,39(4):671-702.
[16]Perdomo-Ortiz J,et al.Total quality management as a fore-runner of business innovation capability[J].Technovation,2006,26(10):1170-1185.
[17]Powell T C.Total quality management as competitive advan-tage:A review and empirical study[J].Strategic Management Journal,1995,16(1):15-37.
[18]Prajogo D I and Sohal A S.The relationship between TQM practices,quality performance,and innovation performance:An empirical examination[J].International Journal of Quality&Reliability Management,2003,20(8):901-918.
[19]Prajogo D I and Sohal A S.The integration of TQM and technology/R&D management in determining quality and in-novation performance[J].Omega(International Journal of Management Science),2006,34(3):296-312.
[20]Sadikoglu E and Zehir C.Investigating the effects of innova-tion and employee performance on the relationship between total quality management practices and firm performance:An empirical study of Turkish firms[J].International Journal of Production Economics,2010,127(1):13-26.
[21]Samson D and Terzivski M.The relationship between total quali-ty management practices and operational performance[J].Journal of Operations Management,1999,17(4):393-409.
[22]Schiffauerova A and Thomson V.A review of research on cost of quality model and best practices[J].International Journal of Quali-ty&Reliability Management,2006,23(6):647-669.
[23]Sila I and Ebrahimpour M.Examination and comparison of the critical factors of total quality management(TQM)across countries[J].International Journal of Production Research,2003,41(2):235-268.
[24]Sila I.Examining the effects of contextual factors on TQM and performance through the lens of organizational theories:An empirical study[J].Journal of Operations Management,2007,25(1):83-109.
[25]Singh P J and Smith A J R.Relationship between TQM and innovation:An empirical study[J].Journal of Manufacturing Technology Management,2004,15(5):394-401.
[26]Sousa R and Voss C A.Quality management re-visited:A re-flective review and agenda for future research[J].Journal of Operations Management,2002,20(1):91-109.
[27]Su Q,et al.The impacts of quality management practices on business performance:An empirical investigation from China[J].International Journal of Quality&Reliability Manage-ment,2008,25(8):809-823.
[28]Tari J J,et al.The relationship between quality management practices and their effects on quality outcomes[J].European Journal of Operational Research,2007,183(2):483-501.
[29]Ulrich K and Pearson S.Assessing the importance of design through product archaeology[J].Management Science,1998,44(3):352-369.
[30]李钊等.质量管理实践对企业绩效影响机制的实证研究[J].科研管理,2008,(1):41-47.
[31]姜鹏等.不同情景下质量管理实践与企业绩效模型的实证研究[J].管理评论,2010,(11):111-119.
[32]苏秦.现代质量管理学[M].北京:清华大学出版社,2005.
引用本文
姜鹏, 苏秦. 质量管理—企业绩效关系模型研究述评与展望[J]. 外国经济与管理, 2013, 35(1): 47–54.
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