冯青. 国外顾客投诉研究及其启示[J]. Foreign Economics & Management, 2005, 27(10): 0.
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Foreign Economics & Management
LiZengquan, Editor-in-Chief
ZhengChunrong, Vice Executive Editor-in-Chief
YinHuifang HeXiaogang LiuJianguo, Vice Editor-in-Chief