公众信任关系形成机理研究
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外国经济与管理 2005 年 第 27 卷第 02 期, 页码：44 - 50
摘要
参考文献
摘要
本文介绍了公众信任关系的内涵,并从信托式信任、互相信任和社会信任的 角度对其进行了分解,同时归纳分析了宏观层面、政府机构与权力关系以及政府与公众关系 等方面影响公众信任关系形成的基本因素。然后,从公众信任关系的构建、强化和修复三个 层面讨论了不同状态下信任关系的形成与维持过程,并探讨了维护政府与公众信任关系的 一些问题。
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[2]Thomas,CW.Maintainingandrestoringpublictrustingovernmentagenciesandtheiremployees[J].Administration&Society,1998,30(5):166-193.
[3]NealRyan.Publicconfidenceinthepublicsector[R].ADiscussionPaperPreparedfortheOfficeofAuditorGeneralofWesternAustralia,2003:1-22.
[4]OrchardL.Managerialism,economicrationalismandpublicsectorreforminAustralia:connnections,divergences,alterna tives[J].AustralianJournalofPublicAdministration,1998,57(1):19-32.
[5]Johnston,J.Seniorexecutiveleadershipandcontractmanagementinwestministersystems:thefallandfallofpolicyad viceinthenewmillenium[R].PublicManagementandGovernanceintheNewMillenniumConference,10th-11th,HongKong,CityUniversity,2000,(1):23-33.
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[7]BarneyJBHanson,MH.Trustworthinessasasourceofcompetitiveadvantage[J].StrategicManagementJournal,1994,15:175-190.
[8]Ohbuchi,K.Theroleofapologyinaccountstovictimsofdestructiveaction[R].SeminarPresentedatStateUniversityofNewYork,Buffalo,1994:1-33.
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引用本文
朱国玮, 黄珺, 汪浩. 公众信任关系形成机理研究[J]. 外国经济与管理, 2005, 27(2): 44–50.
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