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Foreign Economics & Management
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服务营销创造顾客忠诚
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Foreign Economics & Management Vol. 23, Issue 11, pp. 34 - 38 (2001)
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张立玮. 服务营销创造顾客忠诚[J]. Foreign Economics & Management, 2001, 23(11): 34–38. 
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2001, Issue 11
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