张立玮. 服务营销创造顾客忠诚[J]. Foreign Economics & Management, 2001, 23(11): 34–38.
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Foreign Economics & Management
LiZengquan, Editor-in-Chief
ZhengChunrong, Vice Executive Editor-in-Chief
YinHuifang HeXiaogang LiuJianguo, Vice Editor-in-Chief