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利用情感需求提高顾客转移的心理成本
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Foreign Economics & Management Vol. 23, Issue 09, pp. 37 - 40 (2001)
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王琴. 利用情感需求提高顾客转移的心理成本[J]. Foreign Economics & Management, 2001, 23(9): 37–40. 
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2001, Issue 09
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