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西方精益服务理论研究与发展综述
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Foreign Economics & Management Vol. 32, Issue 10, pp. 27 - 33 (2010)
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白长虹, 李中, 王潇. 西方精益服务理论研究与发展综述[J]. Foreign Economics & Management, 2010, 32(10): 27–33. 
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2010, Issue 10
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