在技术演进与消费升级下,元宇宙已然赋能消费行业,推动新型消费业态的形成与发展。本文聚焦于消费领域,以文献梳理和典型案例分析,明确元宇宙消费的概念与本质、阶段与特征,从消费业态差异明确元宇宙消费从初始独立运行、多平台各自独立运行,到多平台各自协作运行、多主体有机运行的四个阶段,以及各阶段元宇宙消费的开放程度、中心化程度、创造力水平和联动水平;基于初步的认识深入分析元宇宙消费的结构内涵,结合元宇宙消费的特征引入人物、商品、场景三类传统消费构成要素以外的网络要素,识别出元宇宙消费的四维关键建构要素,包括数字化身、虚拟人物、虚拟伙伴人物要素,复刻性、延伸性、原生性商品要素,虚拟到虚拟、虚拟到现实、现实到虚拟场景要素,人与人、人与货、人与场网络要素;进一步分析元宇宙消费建构中存在的消费者行为相关问题与良性发展的治理路径,在深化认识的基础上,从人物、商品、场景、网络四维要素明确元宇宙消费尚待研讨的关键问题。
消费领域的元宇宙:研究述评与展望
摘要
参考文献
7 黄安明, 晏少峰. 元宇宙: 开启虚实共生的数字平行世界[M]. 北京: 中国经济出版社, 2022.
16 吴楠, 耿言虎. 元宇宙是社会发展呈现的新形态[N]. 中国社会科学报, 2022-05-23.
26 张钦昱. 元宇宙的规则之治[J]. 东方法学, 2022, (2): 4-19. DOI:10.19404/j.cnki.dffx.20220225.009
28 Abed A, Rinkevic K. How do esports actors perceive the metaverse as a servicescape for esports: An interpretative phenomenological analysis[R]. Jönköping: Jönköping University, 2022: 1-81.
29 Barhorst J B, McLean G, Shah E, et al. Blending the real world and the virtual world: Exploring the role of flow in augmented reality experiences[J]. Journal of Business Research, 2021, 122: 423-436. DOI:10.1016/j.jbusres.2020.08.041
30 Barrera K G, Shah D. Marketing in the metaverse: Conceptual understanding, framework, and research agenda[J]. Journal of Business Research, 2023, 155: 113420. DOI:10.1016/j.jbusres.2022.113420
31 Bélisle J F, Bodur H O. Avatars as information: Perception of consumers based on their avatars in virtual worlds[J]. Psychology & Marketing, 2010, 27(8): 741-765.
32 Belk R, Humayun M, Brouard M. Money, possessions, and ownership in the metaverse: NFTs, cryptocurrencies, Web3 and wild markets[J]. Journal of Business Research, 2022, 153: 198-205. DOI:10.1016/j.jbusres.2022.08.031
33 Belk R W. Extended self in a digital world[J]. Journal of Consumer Research, 2013, 40(3): 477-500. DOI:10.1086/671052
34 Bennett D. Remote workforce, virtual team tasks, and employee engagement tools in a real-time interoperable decentralized metaverse[J]. Psychosociological Issues in Human Resource Management, 2022, 10(1): 78-91. DOI:10.22381/pihrm10120226
35 Bousba Y, Arya V. Let’s connect in metaverse. Brand’s new destination to increase consumers’ affective brand engagement & their satisfaction and advocacy[J]. Journal of Content Community Communication, 2022, 15: 276-293. DOI:10.31620/JCCC.06.22/19
36 Bratu S, Sabău R I. Digital commerce in the immersive metaverse environment: Cognitive analytics management, real-time purchasing data, and seamless connected shopping experiences[J]. Linguistic and Philosophical Investigations, 2022, 21: 170-186. DOI:10.22381/lpi21202211
37 Buhalis D, Lin M S, Leung D. Metaverse as a driver for customer experience and value co-creation: Implications for hospitality and tourism management and marketing[J]. International Journal of Contemporary Hospitality Management, 2023, 35(2): 701-716. DOI:10.1108/IJCHM-05-2022-0631
38 Cemiloglu D, Almourad M B, McAlaney J, et al. Combatting digital addiction: Current approaches and future directions[J]. Technology in Society, 2022, 68: 101832. DOI:10.1016/j.techsoc.2021.101832
39 Cowan K, Ketron S. A dual model of product involvement for effective virtual reality: The roles of imagination, co-creation, telepresence, and interactivity[J]. Journal of Business Research, 2019, 100: 483-492. DOI:10.1016/j.jbusres.2018.10.063
40 Dionisio J D N, Burns Ⅲ W G, Gilbert R. 3D virtual worlds and the metaverse: Current status and future possibilities[J]. ACM Computing Surveys, 2013, 45(3): 1-38.
41 Du H Y, Niyato D, Miao C Y, et al. Optimal targeted advertising strategy for secure wireless edge metaverse[A]. GLOBECOM 2022-2022 IEEE global communications conference[C]. Rio de Janeiro: IEEE, 2022.
42 Dwivedi Y K, Hughes L, Wang Y C, et al. Metaverse marketing: How the metaverse will shape the future of consumer research and practice[J]. Psychology & Marketing, 2023, 40(4): 750-776.
43 Gervais A, Karame G O, Capkun V, et al. Is bitcoin a decentralized currency?[J]. IEEE Security & Privacy, 2014, 12(3): 54-60.
44 Gobeka H H, Gülyeşil F F, Yozgat Z, et al. Quality assessment and comparison of two-and three-dimensional YouTube videos as additional educational tools for cataract surgery: “METAVERSE”[J]. Irish Journal of Medical Science, 2022, 12: 1-7.
45 Goffman E. The presentation of self in everyday life[M]. Garden City, NY: Doubleday, 2021.
46 Han D I D, Bergs Y, Moorhouse N. Virtual reality consumer experience escapes: Preparing for the metaverse[J]. Virtual Reality, 2022, 26(4): 1443-1458. DOI:10.1007/s10055-022-00641-7
47 Hassouneh D, Brengman M. Retailing in social virtual worlds: Developing a typology of virtual store atmospherics[J]. Journal of Electronic Commerce Research, 2015, 16(3): 218-241.
48 Hemmati M. The metaverse: An urban revolution effect of the metaverse on the perceptions of urban audience[J]. Tourism of Culture, 2022, 2(7): 49-56.
49 Hennig-Thurau T, Ognibeni B. Metaverse marketing[J]. NIM Marketing Intelligence Review, 2022, 14(2): 43-47. DOI:10.2478/nimmir-2022-0016
50 Hofstetter R, de Bellis E, Brandes L, et al. Crypto-marketing: How non-fungible tokens (NFTs) challenge traditional marketing[J]. Marketing Letters, 2022, 33(4): 705-711. DOI:10.1007/s11002-022-09639-2
51 Hollensen S, Kotler P, Opresnik M O. Metaverse–the new marketing universe[J]. Journal of Business Strategy, 2023, 44(3): 119-125. DOI:10.1108/JBS-01-2022-0014
52 Jin S A A, Sung Y. The roles of spokes-avatars’ personalities in brand communication in 3D virtual environments[J]. Journal of Brand Management, 2010, 17(5): 317-327. DOI:10.1057/bm.2009.18
53 Joy A, Zhu Y, Peña C, et al. Digital future of luxury brands: Metaverse, digital fashion, and non-fungible tokens[J]. Strategic Change, 2022, 31(3): 337-343. DOI:10.1002/jsc.2502
54 Kral P, Janoskova K, Dawson A. Virtual skill acquisition, remote working tools, and employee engagement and retention on blockchain-based metaverse platforms[J]. Psychosociological Issues in Human Resource Management, 2022, 10(1): 92-105. DOI:10.22381/pihrm10120227
55 Lee H, Xu Y J, Porterfield A. Antecedents and moderators of consumer adoption toward AR-enhanced virtual try-on technology: A stimulus-organism-response approach[J]. International Journal of Consumer Studies, 2022, 46(4): 1319-1338. DOI:10.1111/ijcs.12760
56 Melancon J P. Consumer profiles in reality vs fantasy-based virtual worlds: Implications for brand entry[J]. Journal of Research in Interactive Marketing, 2011, 5(4): 298-312. DOI:10.1108/17505931111191500
57 Miao F, Kozlenkova I V, Wang H Z, et al. An emerging theory of avatar marketing[J]. Journal of Marketing, 2022, 86(1): 67-90. DOI:10.1177/0022242921996646
58 Mystakidis S. Metaverse[J]. Encyclopedia, 2022, 2(1): 486-497. DOI:10.3390/encyclopedia2010031
59 Ng D T K. What is the metaverse? Definitions, technologies and the community of inquiry[J]. Australasian Journal of Educational Technology, 2022, 38(4): 190-205. DOI:10.14742/ajet.7945
60 Park S, Kim S. Identifying world types to deliver gameful experiences for sustainable learning in the metaverse[J]. Sustainability, 2022, 14(3): 1361. DOI:10.3390/su14031361
61 Piyathasanan B, Mathies C, Wetzels M, et al. A hierarchical model of virtual experience and its influences on the perceived value and loyalty of customers[J]. International Journal of Electronic Commerce, 2015, 19(2): 126-158.
62 Ransford C H. On destiny[J]. Dialogo, 2022, 9(1): 117-128. DOI:10.51917/dialogo.2022.9.1.9
63 Shah D, Murthi B P S. Marketing in a data-driven digital world: Implications for the role and scope of marketing[J]. Journal of Business Research, 2021, 125: 772-779. DOI:10.1016/j.jbusres.2020.06.062
64 Siyaev A, Jo G S. Towards aircraft maintenance metaverse using speech interactions with virtual objects in mixed reality[J]. Sensors, 2021, 21(6): 2066. DOI:10.3390/s21062066
65 Sung E C. The effects of augmented reality mobile app advertising: Viral marketing via shared social experience[J]. Journal of Business Research, 2021, 122: 75-87. DOI:10.1016/j.jbusres.2020.08.034
66 Tao B S H, Dai H N, Xie H R, et al. Structural identity representation learning of blockchain transaction network for metaverse[A]. 2022 IEEE 24th international workshop on multimedia signal processing (MMSP)[C]. Shanghai: IEEE, 2022.
67 Tussyadiah I P, Wang D, Jung T H, et al. Virtual reality, presence, and attitude change: Empirical evidence from tourism[J]. Tourism Management, 2018, 66: 140-154. DOI:10.1016/j.tourman.2017.12.003
68 Wang C H Z, Yu C J, Li Y. Toward understanding attention economy in metaverse: A case study of NFT value[J]. IEEE Transactions on Computational Social Systems, 2022, 11: 1-12.
69 Wang Y T, Su Z, Zhang N, et al. A survey on metaverse: Fundamentals, security, and privacy[J]. IEEE Communications Surveys & Tutorials, 2023, 24(1): 319-352.
70 Wirtz J, Kunz W H, Hartley N, et al. Corporate digital responsibility in service firms and their ecosystems[J]. Journal of Service Research, 2023, 26(2): 173-190. DOI:10.1177/10946705221130467
71 Xi N N, Chen J, Gama F, et al. The challenges of entering the metaverse: An experiment on the effect of extended reality on workload[J]. Information Systems Frontiers, 2023, 25(2): 659-680.
72 Yang Q L, Zhao Y T, Huang H W, et al. Fusing blockchain and AI with metaverse: A survey[J]. IEEE Open Journal of the Computer Society, 2022, 3: 122-136. DOI:10.1109/OJCS.2022.3188249
73 Zhang Y D, Zhang H L, Zhang C B, et al. The impact of self-quantification on consumers’ participation in green consumption activities and behavioral decision-making[J]. Sustainability, 2020, 12(10): 4098. DOI:10.3390/su12104098
引用本文
张宇东, 张会龙. 消费领域的元宇宙:研究述评与展望[J]. 外国经济与管理, 2023, 45(8): 118-136.
导出参考文献,格式为:
下一篇:工作场所喜爱:研究进展与未来展望