服务科学理论研究及其面临的挑战
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外国经济与管理 2008 年 第 30 卷第 06 期, 页码：15 - 21
摘要
参考文献
摘要
当前,在知识密集型服务业蓬勃发展的大背景下,服务科学研究越来越受到人们的关注。本文对当前服务科学的主要研究成果进行了较为系统的梳理(内容涉及服务科学的内涵、研究范畴和研究方法等),并且讨论了服务科学发展所面临的种种挑战。
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[3]Abe,T.What is service science?[R].The Fujitsu Research Institute Economic Research Center,2005:17.
[4]Spohrer,J,and Riecken,D.Services science[J].Communications of the ACM,2006,49(7):31-32.
[5]Spohrer,J,et al.Steps toward a science of service systems[J].IEEE Computer Society,2007,(1):71-77.
[6]Takagi,H.Research and education of SSMEin Japanese universities[A].in Hefley,B,and Murphy,W(Eds.).Service science,man-agement and engineering education for the 21st century[C].Springer US:Springer,2008:347-354.
[7]Roberta,S R,and Christopher,W.Bringing service sciences into the curriculum[A].in Hefley,B,and Murphy,W(Eds.).Service sci-ence,management and engineering education for the 21st century[C].Springer US:Springer,2008:137-140.
[8]Xu,Z W,Li,W,and Liu,X W.What is“service”in service science?-Acomputer science perspective[R].2006 Asia Pacific Symposi-umon Service Science,Management and Engineering,Beijing,China,November,2006:5-9.
[9]Hidaka,K.Trends in services sciences in Japan and abroad[J].Quarterly Review,2006,19(4):39-41.
[10]Bitner,MJ,and Brown,S W.The evolution and discovery of services science in business schools[J].Communications of the ACM,2006,49(7):73-78.
[11]Husen,C V,et al.Alaboratoryfor si mulating andtesting newservice concepts[R].16th Annual Frontiersin Service Conference,SanFrancisco,US,October,2007.
[12]T R Rust.SSME—Let’s not forget about customers and revenue[A].in Hefley,B,and Murphy,W(Eds.).Service science,manage-ment and engineering education for the 21st century[C].Springer US:Springer,2008:31-34.
[13]Radding,A.HowIBMis applying science[J].Consulting Magazine,2006,(3):10-19.
[14]IBM.IBMsystems journal[EB/OL].http://www.research.ibm.com/journal/sj47-1.ht ml,2008-01-01.
[15]IBM.2008 International conference on service science[EB/OL].http://www-304.ibm.com/jct09002c/university/scholars/skills/ssme/ICSScall.pdf,2007-12-01.
[16]Paulson,L D.Services science:Anewfield for today’s economy[J].IEEE Computer Society,2006,39(8):18-21.
[17]Kurokawa,T.Service science-AJapanese perspective:Pitfalls and opportunities[A].in Hefley,B,and Murphy,W(Eds.).Servicescience,management and engineering education for the 21st century[C].Springer US:Springer,2008:355-362.
[18]Chesbrough,H.Services science:An openinnovation perspective on studying innovation in services[EB/OL].http://www.sbs.ox.ac.uk/faculty/Sako Mari/gcs.ht m,2006-03-18.
引用本文
魏建良, 朱庆华. 服务科学理论研究及其面临的挑战[J]. 外国经济与管理, 2008, 30(6): 15–21.
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