Over the past three decades, organizational citizenship behavior （OCB） has attracted increasing attention. Overviewing the related studies, researchers have highlighted the positive nature of OCB which is so-called " good citizenship behavior”. Along with the further research of OCB, some researchers try to reframe and reinterpret the traditional OCB. They argue that OCB is not always employees’ voluntary behavior, whose citizenship is not necessarily attributed to altruistic motives, even may not be beneficial to the organization. The introduction of the concepts of escalating citizenship, compulsory citizenship behavior, citizenship pressure and job creep reveals the non-autonomy or dark side of OCB. Citizenship fatigue is a new concept along with the deep research of the dark side of OCB. The idea of this concept is helpful to the research of OCB from a completely new perspective. Firstly, based on a review of current literature, this paper analyzes the origin and evolution of citizenship fatigue. The introduction of citizenship fatigue is the re-construction and re-interpretation of the traditional OCB, which not only enriches the understanding of the controversial topic of OCB, but also corresponds to the callings for a more nuanced and balanced understanding of OCB. Secondly, this paper introduces the concept connotation and measurement of citizenship fatigue. The origin of the construct citizenship fatigue is rooted in the research that has sought to develop a more complete understanding of what happens when having to engage in OCB or going out of one’s way on the behalf of others is an integral part of one’s job. It is defined as a state in which employees feel worn out, tired, or on edge attributed to engaging in OCB. Citizenship fatigue bears obvious resemblance to felt stress, role overload, and burnout, but it is also different from these constructs in meaningful ways. At present, there is only one measurement scale of six items. For example, " I feel worn out because I go beyond the call of duty for my department”, " Because of going the extra mile for my department, I feel on edge about various thing”, et al. Thirdly, this paper summarizes the influence factors, moderate mechanisms and outcome variables of citizenship fatigue. Researches find that OCB, negative emotion, emotional commitment and age are the antecedent variables of citizenship fatigue. Perceived organizational support, team-member exchange, citizenship pressure and self-efficacy play moderate roles between OCB and citizenship fatigue. In terms of the outcome variables of citizenship fatigue, researches show that citizenship fatigue may decrease the likelihood of future acts of OCB, and there is a significant correlation between citizenship fatigue and organizational dissent. Finally, this paper comments on the research of citizenship fatigue, and puts forward some directions in future research. For example, improving the measurement scale of citizenship fatigue, paying close attention to the outcome variables of citizenship fatigue, looking at different aspects of OCB that influence citizenship fatigue and more antecedent variables of citizenship fatigue, strengthening the formation mechanism and dynamic intervention mechanism, and promoting the cross-cultural research are the trends of research in this field.
Are You Tired of Trying? A Review of Citizenship Fatigue and Future Prospects
Foreign Economics & Management Vol. 40, Issue 10, pp. 81 - 93 (2018) DOI:10.16538/j.cnki.fem.2018.10.007
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Cite this article
Jiang Rongping, He Yiming. Are You Tired of Trying? A Review of Citizenship Fatigue and Future Prospects[J]. Foreign Economics & Management, 2018, 40(10): 81-93.