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How to Respond to Complaints? The Impact Mechanism of Customer Complaints on Employee Prosocial Service Behaviors
Liu Dewen, Gao Weihe, Zhou Chunyang
First published at: Feb 20, 2023
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doi:10.16538/j.cnki.fem.20220729.301
Foreign Economics & Management, Vol. 45, Issue 02, pp. 57 - 81
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