在互联网数字技术群与实体经济深度融合的背景下,场景已经与产品(服务)融为一体,并成为顾客价值创造与传递环节不可或缺的一部分。本文基于72个场景样本,通过案例研究归纳出了场景的三大构成要素(6个子要素)、四种基本类型以及商业模式视角下的场景定义,并构建了基于“产品+场景”组合的价值创造与传递的理论基础。进而,本文借助经济学分析框架,通过“产品+场景”组合的定价空间和利润空间分析,进一步探究组合定价与用户体验之间的关系。最后,本文认为,“产品+场景”作为一个能够进行价值创造与传递的整体“分析单元”和“设计单元”,是企业进行营销组合定价设计、创新设计和竞争差异化设计、实现商业模式创新的重要源泉。本文在一定程度上丰富了既有的市场营销、创新管理和战略管理理论。
基于用户体验的商业模式场景研究:价值创造与传递视角
摘要
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引用本文
李鸿磊, 刘建丽. 基于用户体验的商业模式场景研究:价值创造与传递视角[J]. 外国经济与管理, 2020, 42(6): 20-37.
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