消费者善意是指消费者基于个人经历或者主观认知而产生的对特定国家的喜爱之情。在当前市场全球化程度不断提高的背景下,消费者的这种对特定国家的善意会对其心理认知及消费决策产生重要影响,因而受到越来越多研究者的关注。本文主要围绕消费者善意的概念界定、引致因素、维度及测量、影响结果等方面,对相关研究成果进行了综述,并将其与相对概念——"消费者敌意"及相关概念——"来源国效应"和"消费者民族中心主义"进行了比较分析,最后对未来研究方向进行了展望。
消费者善意研究综述及展望
摘要
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引用本文
郭功星, 周星. 消费者善意研究综述及展望[J]. 外国经济与管理, 2016, 38(1): 76–86.
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