, 1
7256 
7401Over the past three decades, organizational citizenship behavior （OCB） has attracted increasing attention. Overviewing the related studies, researchers have highlighted the positive nature of OCB which is so-called " good citizenship behavior”. Along with the further research of OCB, some researchers try to reframe and reinterpret the traditional OCB. They argue that OCB is not always employees’ voluntary behavior, whose citizenship is not necessarily attributed to altruistic motives, even may not be beneficial to the organization. The introduction of the concepts of escalating citizenship, compulsory citizenship behavior, citizenship pressure and job creep reveals the non-autonomy or dark side of OCB. Citizenship fatigue is a new concept along with the deep research of the dark side of OCB. The idea of this concept is helpful to the research of OCB from a completely new perspective. Firstly, based on a review of current literature, this paper analyzes the origin and evolution of citizenship fatigue. The introduction of citizenship fatigue is the re-construction and re-interpretation of the traditional OCB, which not only enriches the understanding of the controversial topic of OCB, but also corresponds to the callings for a more nuanced and balanced understanding of OCB. Secondly, this paper introduces the concept connotation and measurement of citizenship fatigue. The origin of the construct citizenship fatigue is rooted in the research that has sought to develop a more complete understanding of what happens when having to engage in OCB or going out of one’s way on the behalf of others is an integral part of one’s job. It is defined as a state in which employees feel worn out, tired, or on edge attributed to engaging in OCB. Citizenship fatigue bears obvious resemblance to felt stress, role overload, and burnout, but it is also different from these constructs in meaningful ways. At present, there is only one measurement scale of six items. For example, " I feel worn out because I go beyond the call of duty for my department”, " Because of going the extra mile for my department, I feel on edge about various thing”, et al. Thirdly, this paper summarizes the influence factors, moderate mechanisms and outcome variables of citizenship fatigue. Researches find that OCB, negative emotion, emotional commitment and age are the antecedent variables of citizenship fatigue. Perceived organizational support, team-member exchange, citizenship pressure and self-efficacy play moderate roles between OCB and citizenship fatigue. In terms of the outcome variables of citizenship fatigue, researches show that citizenship fatigue may decrease the likelihood of future acts of OCB, and there is a significant correlation between citizenship fatigue and organizational dissent. Finally, this paper comments on the research of citizenship fatigue, and puts forward some directions in future research. For example, improving the measurement scale of citizenship fatigue, paying close attention to the outcome variables of citizenship fatigue, looking at different aspects of OCB that influence citizenship fatigue and more antecedent variables of citizenship fatigue, strengthening the formation mechanism and dynamic intervention mechanism, and promoting the cross-cultural research are the trends of research in this field.
/ Journals / Foreign Economics & Management
Foreign Economics & Management
LiZengquan, Editor-in-Chief
ZhengChunrong, Vice Executive Editor-in-Chief
YinHuifang HeXiaogang LiuJianguo, Vice Editor-in-Chief
Are You Tired of Trying? A Review of Citizenship Fatigue and Future Prospects
Foreign Economics & Management Vol. 40, Issue 10, pp. 81 - 93 (2018) DOI:10.16538/j.cnki.fem.2018.10.007
Summary
References
Summary
[1]Li Changhong, Gao Peixia, Han Ruijing. Impacts of negative emotions on interpersonal trust: Clues effects based on trust game[J]. Journal of Management Sciences in China, 2014, 17 (10): 50 -59.
[2] Li Yongxin, Zhang Kuo. New trends in job burnout research[J]. Psychological Science, 2007, 30 (2): 478-481.
[3]Peng Zhenglong, Zhao Hongdan. A literature review of compulsory citizenship behavior[J].
Foreign Economics & Management, 2010, 32(6): 46-51.
[4]Zhang Jialiang, Liu Jun. Organizational citizenship behavior for the environment: A literature
review and prospects[J]. Foreign Economics & Management, 2016, 38(10): 35-48.
[5]Zhang Xichao, Yang Liuqin, Xu Xiaofeng. The mechanism of the effect of NA on work stress[J].
Psychological Science, 2006, 29(4): 967-969.
[6]Zhao Hongdan, Jiang Wei. The influences of citizenship pressure and citizenship fatigue on
Organizational dissent: The moderating role of self-efficacy[J]. Forecasting, 2017, 36(1): 15-20.
[7] Aselage J, Eisenberger R. Perceived organizational support and psychological contracts: A theoretical integration[J]. Journal of Organizational Behavior, 2003, 24(5): 491-509.
[8] Banks G C, Batchelor J H, Seers A, et al. What does team-member exchange bring to the party? A meta-analytic review of team and leader social exchange[J]. Journal of Organizational Behavior, 2014, 35(2): 273-295.
[9] Bergeron D M. The potential paradox of organizational citizenship behavior: Good citizens at what cost?[J]. Academy of Management Review, 2007, 32(4): 1078-1095.
[10] Bergeron D M, Shipp A J, Rosen B, et al. Organizational citizenship behavior and career outcomes: The cost of being a good citizen[J]. Journal of Management, 2013, 39(4): 958-984.
[11] Bolino M C, Harvey J, Bachrach D G. A self-regulation approach to understanding citizenship behavior in organizations[J]. Organizational Behavior and Human Decision Processes, 2012, 119(1): 126-139.
[12] Bolino M C, Hsiung H H, Harvey J, et al. "Well, I'm tired of tryin'!" Organizational citizenship behavior and citizenship fatigue[J]. Journal of Applied Psychology, 2015, 100(1): 56-74.
[13] Bolino M C, Klotz A C, Turnley W H, et al. Exploring the dark side of organizational citizenship behavior[J]. Journal of Organizational Behavior, 2013, 34(4): 542-559.
[14] Bolino M C, Turnley W H, Averett T. Going the extra mile: Cultivating and managing employee citizenship behavior [and Executive Commentary][J]. The Academy of Management Executive, 2003, 17(3): 60-73.
[15] Bolino M C, Turnley W H. The personal costs of citizenship behavior: The relationship between individual initiative and role overload, job stress, and work-family conflict[J]. Journal of Applied Psychology, 2005, 90(4): 740-748.
[16] Bolino M C, Turnley W H, Gilstrap J B, et al. Citizenship under pressure: What’s a “good soldier” to do?[J]. Journal of Organizational Behavior, 2010, 31(6): 835-855.
[17] Bolino M C, Turnley W H, Niehoff B P. The other side of the story: Reexamining prevailing assumptions about organizational citizenship behavior[J]. Human Resource Management Review, 2004, 14(2): 229-246.
[18] Chang C H, Johnson R E, Yang L Q. Emotional strain and organizational citizenship behaviours: A meta-analysis and review[J]. Work & Stress, 2007, 21(4): 312-332.
[19] Demerouti E, Bakker A B, Nachreiner F, et al. The job-demands-resources model of burnout [J]. Journal of Applied Psychology, 2001, 86(3): 499-512.
[20] Dierdorff E C, Bell S T, Belohlav J A. The power of “we”: Effects of psychological collectivism on team performance over time[J]. Journal of Applied Psychology, 2011, 96(2): 247-262.
[21] Eatough E M, Chang C H, Miloslavic S A, et al. Relationships of role stressors with organizational citizenship behavior: A meta-analysis[J]. Journal of Applied Psychology, 2011, 96 (3): 619-632.
[22] Fineman S. On being positive: Concerns and counterpoints[J]. Academy of Management Review, 2006, 31(2): 270-291.
[23] Grant A M, Schwartz B. Too much of a good thing: The challenge and opportunity of the inverted U[J]. Perspectives on Psychological Science, 2011, 6(1): 61-76.
[24] Halbesleben J R B, Harvey J, Bolino M C. Too engaged? A conservation of resources view of the relationship between work engagement and work interference with family[J]. Journal of Applied Psychology, 2009, 94(6): 1452-1465.
[25] Hobfoll S E. The influence of culture, community, and the nested-self in the stress process: Advancing conservation of resources theory[J]. Applied Psychology, 2001, 50(3): 337-421.
[26] Munyon T P, Hochwarter W A, Perrewé P L, et al. Optimism and the nonlinear citizenship behavior-job satisfaction relationship in three studies[J]. Journal of Management, 2010, 36(6): 1505-1528.
[27] Ng T W H, Feldman D C. Employee voice behavior: A meta-analytic test of the conservation of resources framework[J]. Journal of Organizational Behavior, 2012, 33(2): 216-234.
[28] Organ D W. A reappraisal and reinterpretation of the satisfaction-causes-performance hypothesis[J]. The Academy of Management Review, 1997, 2(1): 46-53.
[29] Organ D W, Podsakoff P M, MacKenzie S B. Organizational citizenship behavior: Its nature, antecedents, and consequences[M]. Thousand Oaks, CA: Sage Publications, 2006.
[30] Perry B, Toffner G, Merrick T, et al. An exploration of the experience of compassion fatigue in clinical oncology nurses[J]. Canadian Oncology Nursing Journal, 2011, 21(2): 91-97.
[31] Podsakoff N P, Whiting S W, Podsakoff P M, et al. Individual-and organizational-level consequences of organizational citizenship behaviors: A meta-analysis[J]. Journal of Applied Psychology, 2009, 94(1): 122-141.
[32] Salamon S D, Deutsch Y. OCB as a handicap: An evolutionary psychological perspective[J]. Journal of Organizational Behavior, 2006, 27(2): 185-199.
[33] Shirom A, Melamed S. A comparison of the construct validity of two burnout measures in two groups of professionals[J]. International Journal of Stress Management, 2006, 13(2): 176-200.
[34] Van Dyne L, Ellis J B. Job creep: A reactance theory perspective on organizational citizenship behavior as overfuifrilment of obligations[A]. Coyle-Shapiro J A M, Shore L M, Taylor M S, et al. The employment relationship: Examining psychological and contextual perspectives[M]. Oxford: Oxford University Press, 2004.
[35] Vigoda-Gadot E. Compulsory citizenship behavior: Theorizing some dark sides of the good soldier syndrome in organizations[J]. Journal for the Theory of Social Behaviour, 2006, 36(1): 77-93.
Cite this article
Jiang Rongping, He Yiming. Are You Tired of Trying? A Review of Citizenship Fatigue and Future Prospects[J]. Foreign Economics & Management, 2018, 40(10): 81-93.
Export Citations as:
For
