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4929In recent years, the development of live streaming e-commerce is in full swing, especially the Internet celebrity live streaming e-commerce has repeatedly created sales miracles. However, there are also high marketing costs behind the bright sales performance of Internet celebrity live streaming e-commerce. Therefore, in addition to relying on small profits or even losses to bring firms a momentary sales boom, whether it can bring long-term profits for firms is a key factor to determine the sustainable development of Internet celebrity live streaming e-commerce, and also an important issue for firms to consider when laying out Internet celebrity live streaming e-commerce. However, most of the existing studies focus on the short-term impact of live streaming e-commerce, and pay insufficient attention to the long-term impact of live streaming e-commerce. In view of this, this paper explores the impact of Internet celebrity live streaming e-commerce on long-term consumer loyalty based on the research related to live streaming e-commerce and consumer loyalty.
The research collected the data of 8800 consumers in the Internet celebrity live streaming e-commerce and 3075 consumers in the online traditional marketing of a cosmetics brand (independent variable) on whether they were new customers and new members, and their purchase amount in the short term, and whether they repurchased, their repurchase amount and repurchase quantity (dependent variables) in the long term, as well as demographic characteristics (control variables), and used regression analysis to test the theoretical hypothesis. To reduce the error caused by sample selection bias, the research used PSM to match the samples. To check the robustness of analysis results, it also conducted analyses with the samples matched with the coarsened exact matching method. Considering the impact of the characteristics of Internet celebrities, it also conducted a difference analysis among Internet celebrities.
The results show that, in the short term, Internet celebrity live streaming e-commerce can indeed bring more new customers than online traditional marketing, while the membership conversion rate of these new customers and the average customer unit price in Internet celebrity live streaming e-commerce are lower than those in online traditional marketing; in the long term, consumers’ repurchase rate, repurchase amount and repurchase quantity in Internet celebrity live streaming e-commerce are all lower than those in online traditional marketing, implying that consumer loyalty in Internet celebrity live streaming e-commerce is lower than that in online traditional marketing. The findings are crucial for firms to understand the expected revenue of Internet celebrity live streaming e-commerce and adjust management decisions.
The main contributions of this paper are as follows: First, it improves the understanding of the impact of live streaming e-commerce from a multi-dimensional and long-term perspective, which provides reference indicators for firms to balance the short-term and long-term benefits of marketing channels. Second, it promotes the understanding of the differences between live streaming e-commerce and other marketing channels, which provides enlightenment for firms to weigh the relative advantages of each marketing channel. Third, it reflects the actual impact of live streaming e-commerce, and improves the reliability of the measurement on the impact of live streaming e-commerce, which provides a reference basis for firms’ marketing channel management.
