互联网情境下的信任研究评介及展望
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外国经济与管理 2013 年 第 35 卷第 10 期, 页码：52 - 61
摘要
参考文献
摘要
随着互联网的快速发展,互联网情境下的信任成为理论界和实务界所关注的重要话题。本文从互联网情境下信任的特点与概念、影响因素、影响作用三个方面对相关研究文献进行了回顾,并在分析现有研究所存在的不足后有针对性地对未来研究方向进行了展望,以供我国互联网情境下的管理研究与实践参考。
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[14]Hong I B and Cho H.The impact of consumer trust on atti-tudinal loyalty and purchase intentions in B2Ce-marketpla-ces:Intermediary trust vs.seller trust[J].InternationalJournal of Information Management,2011,31(5):469-479.
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[16]Kim E and Tadisina S.A model of customers’trust in e-businesses:Micro-level inter-party trust formation[J].Jour-nal of Computer Information Systems,2007,48(1):88-104.
[17]Komiak S Y X and Benbasat I.The effects of personalizationand familiarity on trust and adoption of recommendation a-gents[J].MIS Quarterly,2006,30(4):941-960.
[18]Liu B Q and Goodhue D L.Two worlds of trust for potentiale-commerce users:Humans as cognitive misers[J].Informa-tion Systems Research,2012,23(4):1246-1262.
[19]McKnight D H,Choudhury V and Kacmar C.Developingand validating trust measures for e-commerce:An integrativetypology[J].Information Systems Research,2002,13(3):334-359.
[20]Pizzutti C and Fernandes D.Effect of recovery efforts onconsumer trust and loyalty in e-tail:A contingency model[J].International Journal of Electronic Commerce,2010,14(4):127-160.
[21]Premazzi K,et al.Customer information sharing with e-cen-dors:The roles of incentives and trust[J].InternationalJournal of Electronic Commerce,2010,14(3):63-91.
[22]Riedl R,Hubert M and Kenning P.Are there neural genderdifferences in online trust?An fMRI study on the perceivedtrustworthiness of EBay offers[J].MIS Quarterly,2010,34(2):397-428.
[23]Schlosser A E,White T B and Lloyd S M.Converting website visitors into buyers:How web site investment increasesconsumer trusting beliefs and online purchase intentions[J].Journal of Marketing,2006,70(2):133-148.
[24]Shi Yani,Sia Choon Ling and Chen Huaping.Leveragingsocial grouping for trust building in foreign electronic com-merce firms:An exploratory study[J].International Journalof Information Management,2013,33(3):419-428.
[25]Sia Choon Ling,et al.Web strategies to promote Internetshopping:Is cultural-customization needed?[J].MIS Quar-terly,2009,33(3):491-512.
[26]Utz S,Kerkhof P and Van den Bos J.Consumers rule:Howconsumer reviews influence perceived trustworthiness of on-line stores[J].Electronic Commerce Research and Applica-tions,2012,11(1):49-58.
[27]Wang Weiquan and Benbasat I.Recommendation agents forelectronic commerce:Effects of explanation facilities on trus-ting beliefs[J].Journal of Management Information Systems,2007,23(4):217-246.
[28]Xiao Bo and Benbasat I.E-commerce product recommenda-tion agents:Use,characteristics,and impact[J].MIS Quar-terly,2007,31(1):137-209.
[2]Beldad A,Menno D J and Michael S.How shall I trust thefaceless and the intangible?A literature review on the ante-cedents of online trust[J].Computers in Human Behavior,2010,26(5):857-869.
[3]Benlian A and Hess T.The signaling role of IT features in in-fluencing trust and participation in online communities[J].International Journal of Electronic Commerce,2011,15(4):7-56.
[4]CasalóL V,Flavian C and Guinaliu M.Antecedents and con-sequences of consumer participation in on-line communities:The case of the travel sector[J].International Journal of E-lectronic Commerce,2010,15(2):137-167.
[5]Chen Jin,Zhang Cheng and Xu Yunjie.The role of mutualtrust in building members’loyalty to a C2Cplatform provider[J].International Journal of Electronic Commerce,2009,14(1):147-171.
[6]Choi J,Lee H J and Kim Y C.The influence of social pre-sence on customer intention to reuse online recommender sys-tems:The roles of personalization and product type[J].In-ternational Journal of Electronic Commerce,2011,16(1):129-153.
[7]Cyr D.Modeling web site design across cultures:Relation-ships to trust,satisfaction and e-loyalty[J].Journal of Ma-nagement Information Systems,2008,24(4):47-72.
[8]Cyr D,et al.Exploring human images in website design:Amulti-method approach[J].MIS Quarterly,2009,33(3):539-566.
[9]Dimoka A,Pavlou P A and Davis F D.Research commentar-y—NeuroIS:The potential of cognitive neuroscience for in-formation systems research[J].Information Systems Re-search,2011,22(4):687-702.
[10]Gefen D,Karahanna E and Straub D W.Trust and TAM inonline shopping:An integrated model[J].MIS Quarterly,2003,27(1):51-90.
[11]Gefen D,Benbasat I and Pavlou P A.A research agenda fortrust in online environments[J].Journal of Management In-formation Systems,2008,24(4):275-286.
[12]Gómez J M,et al.Introduction to the special issue:Miningsocial media[J].International Journal of Electronic Com-merce,2011,15(3):5-8.
[13]Greiner M E and Wang Hui.Building consumer-to-consumertrust in e-finance marketplaces:An empirical analysis[J].In-ternational Journal of Electronic Commerce,2010,15(2):105-136.
[14]Hong I B and Cho H.The impact of consumer trust on atti-tudinal loyalty and purchase intentions in B2Ce-marketpla-ces:Intermediary trust vs.seller trust[J].InternationalJournal of Information Management,2011,31(5):469-479.
[15]Kim D J,Ferrin D L and Rao H R.Trust and satisfaction,two stepping stones for successful e-commerce relationships:A longitudinal exploration[J].Information Systems Re-search,2009,20(2):237-257.
[16]Kim E and Tadisina S.A model of customers’trust in e-businesses:Micro-level inter-party trust formation[J].Jour-nal of Computer Information Systems,2007,48(1):88-104.
[17]Komiak S Y X and Benbasat I.The effects of personalizationand familiarity on trust and adoption of recommendation a-gents[J].MIS Quarterly,2006,30(4):941-960.
[18]Liu B Q and Goodhue D L.Two worlds of trust for potentiale-commerce users:Humans as cognitive misers[J].Informa-tion Systems Research,2012,23(4):1246-1262.
[19]McKnight D H,Choudhury V and Kacmar C.Developingand validating trust measures for e-commerce:An integrativetypology[J].Information Systems Research,2002,13(3):334-359.
[20]Pizzutti C and Fernandes D.Effect of recovery efforts onconsumer trust and loyalty in e-tail:A contingency model[J].International Journal of Electronic Commerce,2010,14(4):127-160.
[21]Premazzi K,et al.Customer information sharing with e-cen-dors:The roles of incentives and trust[J].InternationalJournal of Electronic Commerce,2010,14(3):63-91.
[22]Riedl R,Hubert M and Kenning P.Are there neural genderdifferences in online trust?An fMRI study on the perceivedtrustworthiness of EBay offers[J].MIS Quarterly,2010,34(2):397-428.
[23]Schlosser A E,White T B and Lloyd S M.Converting website visitors into buyers:How web site investment increasesconsumer trusting beliefs and online purchase intentions[J].Journal of Marketing,2006,70(2):133-148.
[24]Shi Yani,Sia Choon Ling and Chen Huaping.Leveragingsocial grouping for trust building in foreign electronic com-merce firms:An exploratory study[J].International Journalof Information Management,2013,33(3):419-428.
[25]Sia Choon Ling,et al.Web strategies to promote Internetshopping:Is cultural-customization needed?[J].MIS Quar-terly,2009,33(3):491-512.
[26]Utz S,Kerkhof P and Van den Bos J.Consumers rule:Howconsumer reviews influence perceived trustworthiness of on-line stores[J].Electronic Commerce Research and Applica-tions,2012,11(1):49-58.
[27]Wang Weiquan and Benbasat I.Recommendation agents forelectronic commerce:Effects of explanation facilities on trus-ting beliefs[J].Journal of Management Information Systems,2007,23(4):217-246.
[28]Xiao Bo and Benbasat I.E-commerce product recommenda-tion agents:Use,characteristics,and impact[J].MIS Quar-terly,2007,31(1):137-209.
引用本文
王玮, 陈蕊. 互联网情境下的信任研究评介及展望[J]. 外国经济与管理, 2013, 35(10): 52–61.
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