国外知识流程外包研究述评
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外国经济与管理 2010 年 第 32 卷第 11 期, 页码：10 - 17
摘要
参考文献
摘要
知识流程外包是近年来迅速发展起来的一种服务外包形式。本文对相关研究文献进行了梳理,依次阐述了西方学者在研究知识流程外包和业务流程外包区别,以及知识流程外包的发展动因、限制因素、影响作用和管理策略等方面取得的成果,扼要评价了知识流程外包研究现状,并对未来研究进行了简要展望。
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[4]Prahalad,C K.The global art of outsourcing[N].Wall Street Journal,2005-05-11:A7.
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[6]Currie,W L,Michell,V,and Abanishe,O.Knowledge process outsourcing in financial services:The vendor perspective[J].European Management Journal,2008,26(1):94-104.
[7]KPMG.Knowlege process outsourcing:Unlocking top-line growth by outsourcing“the core”[EB/OL].www.kpmg.ch,2008.
[8]Capgemini.Knowledge process outsoucing:Harnessing intellectual arbitrage to capture value[EB/OL].www.capgemini.com,2007.
[9]Datamonitor.India’s march towards knowledge process outsourcing[EB/OL].www.datamonitor.com,2008.
[10]Sen,F,and Shiel,M.From business process outsourcing(BPO)to knowledge process outsourcing(KPO):Some issues[J].Human Systems Management,2006,25(2):145-155.
[11]Mierau,A.Strategic importance of knowledge process outsourcing[R].Technical University of Kaiserslautern Working Paper,2007.
[12]Kakumanu,P,and Partanova,A.Outsourcing:Its benefits,drawbacks and other related issues[J].Journal of AmericanAcademy of Business,2006,9(2):4-6.
[13]Aron,R,and Singh,J.IT enabled strategic outsourcing:Knowledge intensive firms,information work and the extended or-ganizational form[R].University of Pennsylvania Working Paper,2005.
[14]Ghosh,B.Knowledge process outsourcing[R].Metropolitan State College of Denver Working Paper,2009.
[15]Raynor,W.Outsourcing jobs off-shore:Short and long-term consequences[EB/OL].Brave New Work World News,2006.
[16]Antras,P,Garicano,L,and Rossi-Hansberg,E.Offshoring in a knowledge economy[R].Harvard University,University ofChicago,and Stanford University,Working Paper,2005.
[17]Quinn,J B.Strategic outsourcing:Leveraging knowledge capabilities[J].Sloan Management Review,1999,35(4):9-27.
[18]NASSCOM.Opportunities for Indian IT-BPO industry in the nordic region[EB/OL].www.nasscom,2009.
[2]Ghosh,S,and Chakraborty,S.Emotional intelligence:The next step in knowledge process outsourcing[J].Journal of BusinessPerspective,2008,12(1):19-30.
[3]Evalueserve.The next big opportunity:Moving up the value chain from BPO to KPO[EB/OL].www.evalueserve.com,2004.
[4]Prahalad,C K.The global art of outsourcing[N].Wall Street Journal,2005-05-11:A7.
[5]Snieska,V,and Draksaite,A.The role of knowledge process outsourcing in creating national competitiveness in global economy[J].Engineering Economics,2007,3(53):35-41.
[6]Currie,W L,Michell,V,and Abanishe,O.Knowledge process outsourcing in financial services:The vendor perspective[J].European Management Journal,2008,26(1):94-104.
[7]KPMG.Knowlege process outsourcing:Unlocking top-line growth by outsourcing“the core”[EB/OL].www.kpmg.ch,2008.
[8]Capgemini.Knowledge process outsoucing:Harnessing intellectual arbitrage to capture value[EB/OL].www.capgemini.com,2007.
[9]Datamonitor.India’s march towards knowledge process outsourcing[EB/OL].www.datamonitor.com,2008.
[10]Sen,F,and Shiel,M.From business process outsourcing(BPO)to knowledge process outsourcing(KPO):Some issues[J].Human Systems Management,2006,25(2):145-155.
[11]Mierau,A.Strategic importance of knowledge process outsourcing[R].Technical University of Kaiserslautern Working Paper,2007.
[12]Kakumanu,P,and Partanova,A.Outsourcing:Its benefits,drawbacks and other related issues[J].Journal of AmericanAcademy of Business,2006,9(2):4-6.
[13]Aron,R,and Singh,J.IT enabled strategic outsourcing:Knowledge intensive firms,information work and the extended or-ganizational form[R].University of Pennsylvania Working Paper,2005.
[14]Ghosh,B.Knowledge process outsourcing[R].Metropolitan State College of Denver Working Paper,2009.
[15]Raynor,W.Outsourcing jobs off-shore:Short and long-term consequences[EB/OL].Brave New Work World News,2006.
[16]Antras,P,Garicano,L,and Rossi-Hansberg,E.Offshoring in a knowledge economy[R].Harvard University,University ofChicago,and Stanford University,Working Paper,2005.
[17]Quinn,J B.Strategic outsourcing:Leveraging knowledge capabilities[J].Sloan Management Review,1999,35(4):9-27.
[18]NASSCOM.Opportunities for Indian IT-BPO industry in the nordic region[EB/OL].www.nasscom,2009.
引用本文
周俊, 袁建新. 国外知识流程外包研究述评[J]. 外国经济与管理, 2010, 32(11): 10–17.
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