Feedback is the most commonly used incentive strategy and behavior modification tool in organizations, but the inconsistent relationship between feedback and performance makes managers not know how to improve performance by feedback. Feedback environment beyond feedback lies in the emphasis on multidimensional complexity of feedback, the construction of feedback effectiveness by receivers and the climate of encouraging feedback seeking. And the research focusing on feedback environment can make up the shortcomings that feedback research preinstalls binary opposition & then isolates the role of contrast feedback, neglects receiver construction of feedback and does not reflect the interaction between feedback parties. Thus, compared with feedback research, feedback environment research can obtain more consistent expected results. Based on the analysis of the dilemma of feedback research and its solution, this paper introduces feedback environment as a concept beyond feedback and its transcendence of feedback, discusses the formation & effect mechanisms of feedback environment, and points out future research directions.
Feedback Environment: A Concept beyond Feedback
Foreign Economics & Management Vol. 39, Issue 09, pp. 59 - 69 (2017) DOI:10.16538/j.cnki.fem.2017.09.005
Cite this article
Zhang Jian, Gong Zhenxing, Zhang Ying. Feedback Environment: A Concept beyond Feedback[J]. Foreign Economics & Management, 2017, 39(9): 59–69.